AAA Caring Caretaker header logo

Privacy Policy

Last Updated: August 2025

Definitions

Company: AAA Caring Caretaker 

Responsible Person: Alison Stephenson

Privacy Policy

AAA Caring Caretaker (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.aaacaringcaretaker.co.uk, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

AAA Caring Caretaker is a facilities management company based in the UK. We are registered with the Information Commissioner’s Office (ICO) as a data controller.

Contact details:

  • Address: Legacy House, Bowburn North Industrial Estate, Bowburn, DH6 5PF
  • Email: enquiries@aaacaringcaretaker.co.uk
  • Phone: 01325 311116
  • Data Protection Lead: Alison Stephenson

2. What personal data we collect

We may collect and process the following personal data when you use our website or contact us.

3. How we collect your data

We collect data through:

  • Forms you complete on our website
  • Email, phone or post communications with us
  • Cookies and similar technologies when you use our website

4. How we use your data

We will only use your personal data when the law allows us to. Typically, we use it for:

  • Responding to enquiries or service requests
  • Providing services and managing contracts
  • Sending updates, newsletters or marketing (where you have consented)
  • Improving our website and services
  • Meeting legal and regulatory obligations

5. Legal basis for processing

We process your personal data under one or more of the following legal bases:

  • Consent (e.g., when you sign up for marketing)
  • Contract (e.g., when providing services you request)
  • Legal obligation (e.g., record-keeping, compliance with laws)
  • Legitimate interests (e.g., improving services, responding to enquiries)

6. Sharing your data

We do not sell your personal data. We may share it with:

  • Trusted third-party service providers (e.g., IT, hosting, analytics, marketing support)
  • Regulators or authorities where legally required
  • Business partners where relevant to providing our services

7. International transfers

If your data is transferred outside the UK, we will ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

8. Data retention

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your rights

You have the following rights under UK data protection law:

  • Right to access your personal data
  • Right to correct inaccurate or incomplete data
  • Right to request erasure of your data (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing (including marketing)
  • Right to withdraw consent at any time

To exercise your rights, contact us using the details above.

10. Cookies

We use cookies and similar technologies to improve website performance and user experience.

11. Security

We take appropriate security measures to protect personal data from loss, misuse, or unauthorised access.

12. Complaints

If you are concerned about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):